If your user account was created for a training class, the email address used to register you for the class will be your user name unless otherwise specified.
Passwords are case sensitive; check the caps lock.
![](/portals/_default/Skins/Activation/Images/password.png)
If you have forgotten your password:
- Please go to the log in page
- Under the log in button you will see the link that allows you to retrieve your credentials
- Choose which email address your information is sent to Your username is always your complete professional email address
Only contact the WebEOC administrator after you have attempted a password reset and failed.