Troubleshooting the Leon County, Florida Initial Damage Assessment

The next time you have a problem, try these troubleshooting tips listed below. Carefully document the steps you take. That way, if a support call becomes necessary, at least you'll have a good idea of what isn't causing the problem.

If the tips listed below haven't solved your problem, it may be time to contact us. At a minimum, you'll be able to help us narrow down the problem by describing the troubleshooting steps you've already taken on your own.

If you require any further information, please Contact Support

The Collector Application

Listed below are common questions regarding the Initial Damage Assessment Application (IDA App). For instructions on how to use the application please view the"Quick start" documentation: here.

Unable to update the feature.

Make sure it has a location (check the map).

Unable to get a GPS fix (no location available).

Go to an open area (away from trees, buildings, etc.) until get a location, then go back to point of interest.

Unable to sync.

Make sure you have good connectivity.
Make sure you aren’t in airplane mode.
If syncing isn't working onthe network then wait until connected to wifi.

Sync is taking an abnormal amount of time.

Sync more frequently.
Try enabling Push Only synchronization.
Specify a smaller preferred attachment size in Settings, delete images, and retake them.

My position consistently shows shifted from where I am.

Sync more frequently.
If shifted in the same direction, ensure the location profile is configured correctly.
If shifted randomly, check your location accuracy.